Privacy policy

Hum kya maloomat lete hain

• Account: aap ka email address aur naam (agar aap dein). Login code hamare email provider ke zariye email par bheje jate hain.
• Mobile number: rental company register karte waqt, aur request form par maanga jata hai taake hum aap se rabta kar sakein. Customer account par zaroori nahi.
• Google sign-in (agar aap chunein): Google aap ka naam, email address aur Google account id hamare saath share karta hai. Aap ka Google password ya contacts hamein kabhi nahi milte.
• Rental company ki registration: company ka naam, maalik ka naam, area, address, map location, khulne ke auqaat, services, aap ke paas kin companies ki gaariyan hain, office aur gaariyon ki photos, maalik ke CNIC ki dono sides ki photos, aur pehchan check karne ke liye registration ke dauran li gayi chehre ki live photos (selfie). Hamari team chehre ko CNIC se khud mila kar dekhti hai.
• Dhoke aur ek hi shakhs ke kai accounts rokne ke liye: aap ka CNIC number, jo hum sirf mehfooz shakal mein us ke aakhri 4 digits ke saath rakhte hain, aur aap ki uploads, phone ya computer aur internet connection ki maloomat. Hamari team accounts mila kar dekh sakti hai ke ek hi shakhs ke kai accounts to nahi.
• Aap ki bheji hui requests: naam, phone, city aur area, kis qism ki gaari chahiye aur aap ka likha hua note, aur map location sirf tab jab aap ke device ne theek GPS position di ho.
• Plan ki payments: rental company ki upload ki hui receipt ya transaction ki details.
• Invite ke paise (customer): agar rental company ko invite karne ke paise aap ke liye tayyar hon, to unhein bhejne ke liye jo Easypaisa ya JazzCash number aur account ka naam aap dein.
• Reviews aur tasveerein: rental company ke baare mein aap ke stars aur likhai, aap ki profile tasveer, aur rental company ka logo.
• Shikayaten: rental company ka masla report karte waqt aap jo likhein.
• Use aur safety ka data: ghalat istemal rokne ke liye aap ke IP address ki mehfooz shakal, rental company ki profile par Call aur WhatsApp taps ki ginti, aur basic logs.
• Ghalti ki report: agar koi page kharab ho jaye to ek chhota technical note ke kya ghalat hua, kis page par, kis browser mein, aur aap customer ya rental company ke taur par login the ya nahi. Aap ka naam, number ya email kabhi nahi. Sirf ghaltiyan theek karne ke liye.
• Cookies: login session, zubaan, chuni hui city, yeh ke hum aap ki location pehle pooch chuke hain ya nahi, aur ek device cookie jo dhoke aur ek shakhs ke kai accounts rokne mein madad karti hai. Koi advertising cookies nahi.
• Notifications (zaroori nahi): sirf agar aap on karein, hum aap ki requests ya profile ki updates bhejne ke liye aap ke browser ka push address rakhte hain. Aap jab chahein apne account page ya browser se off kar sakte hain.

Hum yeh maloomat kyun use karte hain

• Service chalane ke liye: aap ko login karna, aap ke qareeb rental companies dikhana, aur aap ki request hamari team ya rental company tak pohnchana.
• List hone se pehle rental companies ko verify karne ke liye, taake customer un par bharosa kar sakein.
• Fraud, spam aur ghalat istemal rokne ke liye, aur site ko mehfooz rakhne ke liye.
• Aap ki request, account ya plan ke baare mein aap se rabta karne ke liye.

Hum aap ki maloomat bechte nahi aur na hi advertising ke liye use karte hain.

Kaun dekh sakta hai

• Har koi: verified rental company ki public profile (company ka naam, area, photos, services, gaariyon ki companies, khulne ke auqaat). Phone number sirf tab dikhta hai jab company ka paid plan chal raha ho.
• Har koi: hamari team ki approval ke baad reviews, review likhne wale ke naam aur profile tasveer ke saath (phone number kabhi nahi).
• Hamari team: service dene ke liye requests, accounts aur payments. CNIC aur chehre ki photos sirf hamari verification team dekhti hai.
• Jis rental company se aap rabta karein: jab aap company ko call ya message karte hain to woh aap ki batayi hui baat dekhti hai, aur call ya WhatsApp ki surat mein aap ka phone number bhi.
• Qareeb ki rental companies: jab aap site ke zariye request bhejte hain to us ki details aap ke qareeb ki rental companies ko jati hain taake un mein se koi use le sake. Aap ka phone number sirf us company ko milta hai jo request accept kare.
• Site chalane wale service providers: hamari hosting company, hamara security provider, aur map providers, jinhein map load hone par aap ka IP address milta hai.
• Support chat: aap ke messages (aur aap ka diya hua naam aur contact) save hote hain taake hum aap ki madad kar sakein, aur sirf hamari team unhein parh sakti hai.
• Shikayaten: agar aap kisi rental company ki shikayat karein to use sirf hamari team dekhti hai. Company ko nahi bataya jata ke shikayat kis ne ki.
• Authorities: sirf tab jab Pakistani qanoon is ka taqaza kare.

Kiraye ka muaahida hum se nahi hota

Jab aap gaari kiraye par lete hain to company aap se CNIC ki copy, driving licence, deposit ya sign kiya hua muaahida maang sakti hai. Yeh aap seedha company ko dete hain, Car Rental PK ko nahi, aur hum inhein na dekhte hain na rakhte hain. Company inhein apne tareeqe se sambhalti hai, is liye company se pooch lein ke woh inhein kaise use aur mehfooz karti hai.

Hum kitni der rakhte hain

• Aap ka account aur rental company ki profile: jab tak aap hamein delete karne ko na kahein.
• CNIC ki photos: jab tak rental company ki profile maujood hai; profile delete hone par delete.
• Chehre ki photos (selfie): registration par hamari team ka faisla hote hi delete.
• Requests, payments aur Call/WhatsApp ki ginti: zyada se zyada 24 mahine, phir delete ya be-naam, jab tak dispute ya qanoon ki wajah se zyada der ki zaroorat na ho.
• Invite cash ke liye Easypaisa ya JazzCash number: paise bhejne ya inaam khatam hone ke 30 din baad delete, ya account delete karne par foran.
• Login codes aur mukhtasar muddat ke security records: ek din ya kam.
• Ghalti ki reports: ek hi ghalti ke aakhri baar hone ke zyada se zyada 30 din baad delete.
• CNIC number (mehfooz shakal aur aakhri 4 digits), device aur upload ki maloomat: jab tak account hai; account delete hone par delete, siwaye neeche wali surat ke.
• Ek shakhs ke kai accounts rokne ke liye internet connection ki maloomat: zyada se zyada 90 din.
• Agar kisi rental company ka account reject ya block hone ke baad delete kiya jaye: us ke CNIC number, phone, email aur photos ki ek mehfooz shakal, jise wapas asal mein nahi badla ja sakta, zyada se zyada 2 saal rehti hai, sirf dhoke aur dobara sign up rokne ke liye.
• Backups, jahan hum rakhte hain: zyada se zyada 14 din, phir mit jate hain.

Aap ke ikhtiyar

Aap jab chahein apne account page (Privacy aur data) se apne data ki copy download kar sakte hain aur apna account khud delete kar sakte hain. Aap hum se yeh bhi keh sakte hain ke aap ki maloomat dikhayen, theek karein ya delete karein, ya aap ki rental company ki profile hatayen. Hum se [email protected] ya is site par support chat par rabta karein. Hum 30 din ke andar jawab dete hain. Jahan qanoon ya koi zer-e-iltawa shikayat taqaza kare, hum payments ya disputes ka mehdood record, aur reject ya block rental company account ki upar batayi hui mehfooz tafseel rakh sakte hain.

Location: hum aap ki location sirf tab lete hain jab aap GPS ya location button dabayen, aur aap ka browser pehle aap se ijazat maangta hai.

Security

Site har jagah HTTPS use karti hai, CNIC aur chehre ki photos private files hain, aur data tak rasai sirf unhi logon ko hai jinhein zaroorat hai. Koi nizam mukammal mehfooz nahi hota; agar hamein kisi aisi khilaf-warzi ka pata chale jo aap ko mutasir kare to hum aap ko bata denge.

Bachay

Rental company ke taur par register hone ke liye 18 saal ya us se zyada umar zaroori hai. Site bachon ke liye nahi hai; 18 saal se kam umar ke liye request walid ya sarparast karein. Gaari kaun kiraye par le sakta hai, jaise umar aur driving licence, yeh shartein har rental company khud tay karti hai.

Tabdeeliyan aur rabta

Hum is policy ko update kar sakte hain; upar ki tareekh taza tareen version batati hai, aur ahem tabdeeliyan hum site par bata denge. Yeh policy Pakistan ke qawaneen ke tabe hai, bashumool Prevention of Electronic Crimes Act 2016. Sawalaat: [email protected] ya is site par support chat.